DATA LITERACY CAN Open the world to possibilities

With the volume and velocity of data in the world today – investing in data literacy training is as important as investing in technology.

The stories below prove that organizations with a data-literate culture have enhanced performance, uncovered insights and made smarter decisions that have helped them thrive.

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AVON AND SOMERSET CONSTABULARY

Fighting Crime with Data

We receive tens of thousands of calls every week. But our ability to successfully respond to each emergency depends on the data we have available and how quickly we can draw actionable insights from it.

But we soon realised that providing the tools for data analysis isn’t enough. Police officers need to feel confident handling data too.

Understanding, challenging and applying data means we can identify trends, which helps us spot risks.

We can focus information to make smarter decisions around critical situations. And we can monitor workloads – so we’re better placed to protect the community.

Armed with data literacy

While many officers already had some level of data knowledge, we realised we needed to create a competent, free-flowing data literate culture across the entire organization.

Relevant data can be made available the moment it’s needed. We just needed to point officers in the right direction and equip them with the skills to effectively make the most of it.

By dividing the county into smaller teams, we were able to provide more focused data literacy training. Our internal champions shared their data knowledge within their own teams. We were even able to use data generated from the project itself to identify those who needed extra help.

Case closed

Democratizing data and improving data literacy skills has had a truly positive impact on the Avon and Somerset Police. We’ve improved productivity, efficiency and effectiveness.

Not only have we reduced crime by sharing knowledge of known offenders, but by putting officers in the right place at the right time – we’ve prevented it from even happening.

Our professional judgment is now better informed and we’re proud to say we set the standard for other police forces nationwide.

Relevant data can be made available the moment it’s needed. We just needed to point officers in the right direction.
DATA HAS FOUND THE MISSING

Roughly 150 people go missing every week and many of these are children. By sharing data we now have a much more joined-up approach to tackling the problem.

DATA HAS SPED UP 999 RESPONSES

Monitoring call demands means we have better insight into the availability of officers. We’re now recognised nationally as one of the best performing forces.

DATA HELPS TO IDENTIFY HIGH RISK OFFENDERS

Data analysis helps us identify high risk offenders on a daily basis, enabling us to make better informed decisions around prioritising resources.

DATA IMPROVES POLICE OFFICER CONFIDENCE

Our officers and staff are now more confident making decisions and have more manageable workloads, enabling them to better serve the public.

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NEMOURS CHILDREN’S HEALTH SYSTEM

Data Gets Kids Home Faster

As a U.S. based non-profit children’s healthcare system, Nemours is committed to providing life-changing medical expertise and research.

Holding a huge amount of data from electronic health records across the country, we realized that if we could better access and analyze this information and these results – we could drive improvement. 

We’ll be able to provide outstanding care, advance the shift in clinical research, and boost positive outcomes for our young patients. 

Data literate associates enable us to make better treatment decisions and improve the experience for every child in our care. 

The Data Swagger Sessions

Many of us didn’t know what data was available, let alone how to read, analyze or even interpret it. So, we created an educational series called the Data Swagger Sessions.  

These bite-sized tutorials aimed to inspire everyone. They showed us how data could be used in our everyday work to provide actionable insights and inform better decision making.

Beyond learning about existing applications and data sets, attendees also learned how to use available technology to generate actionable and timely insights at the point of decision making. 

Our citizen developers and citizen analysts are armed with the skills to take ownership of data sets. Acting as the point of contact for the team’s data queries, they now add more value by ensuring their answers provide greater detail. By anticipating and predicting any future questions the teams are likely to have around that initial enquiry – we’ve really helped speed up problem solving.  

Prescribing better care 

Opinion-based medicine can be problematic in the medical world. But delivering the right data at the right time helps us provide care that has already been proven to be successful in that particular circumstance.   

Leveraging data to evaluate learnings and outcomes has helped us create new evidence-based clinical pathways and standard work processes, thus reducing risk and positively impacting patient care.

Our doctors and nurses can now start every day with a snapshot view of patient-first metrics. Displaying standard metrics around appointments, patient flow, and revenue cycle management helps us better plan ahead, improving the overall patient experience and our ability to deliver the highest level of care. Data has been a real miracle cure for us at Nemours. 

Beyond learning about existing applications and data sets, attendees also learned how to use available technology to generate actionable and timely insights.
DATA HAS IMPROVED PATIENT CARE

By using data to create clinical pathways, we’ve introduced procedures that ensure every child receives the same high-standard of care.

DATA HAS INSPIRED CITIZEN DEVELOPERS

We now have data literate decentralized citizen developers and citizen analysts across the organization that help their teams use data effectively to improve operational processes and patient care.

DATA HAS MADE GREAT DECISIONS

With a deeper knowledge of how previous decisions have impacted patients, we can now deliver the right care programs.

DATA HAS SAVED MILLIONS OF DOLLARS

One citizen developer has saved us tens of millions of dollars by analyzing our billing and revenue cycle data so we can introduce better processes and identify opportunities faster.